How Disputes Are Resolved

Once a dispute is submitted, our team reviews the evidence from both sides. The professional is notified and given an opportunity to respond. Our goal is to reach a fair resolution within a few business days.

Steps

  1. Our team reviews your submission and the professional's response.
  2. Additional information may be requested from either party.
  3. A resolution is reached and both parties are notified.
Tip: Check your notifications regularly during an active dispute - timely responses help speed up the resolution.