Welcome to KF.Social. These Terms of Service explain how our platform works, what you can expect from us, and what we expect from you.
By using KF.Social (the "Platform"), you agree to these Terms. If you do not agree, please stop using the Platform.
We are a social marketplace that helps people connect and book services safely. We don't sell your data, we keep things transparent, and we're here to help if something goes wrong.
Definitions
Throughout these Terms, the following definitions apply:
- "We", "us", "our" - KaneFilous Limited, an Irish company (registration number 680584), operating the KF.Social platform.
- "Platform" - The KF.Social website (kf.social) and the KF.Social mobile application.
- "You", "your" - Any person who accesses or uses the Platform.
- "Professional" - A user who offers services through the Platform's marketplace (also referred to as a "trader" under the Digital Services Act).
- "Customer" - A user who books services through the Platform's marketplace.
- "Services" - The professional services offered by Professionals through the Platform.
1. Who We Are
The Platform is operated by KaneFilous Limited ("we", "us", "our"), headquartered at:
GROUND FLOOR, 71 LOWER BAGGOT STREET,DUBLIN, D02 P593, Ireland
Company Registration: 680584
These Terms apply to our website at kf.social and our mobile application available on the Apple App Store .
You can contact us anytime at support@kf.social.
- Privacy questions:privacy@kf.social
- Security issues:security@kf.social
- Abuse reports:abuse@kf.social
- Data Protection Officer:dpo@kf.social
2. Eligibility and Age Requirements
Minimum Age: 16 years old. In compliance with GDPR Article 8, you must be at least 16 years old to create an account.
2.1 Eligibility Requirements
To use the Platform, you must:
- Be at least 16 years old
- Live in a country where the Platform is legally available
- Use the Platform for lawful purposes only
- Have the legal capacity to enter into these Terms
If you are under 18, you should use the Platform with parental guidance. We may request age verification at any time.
2.2 Sanctions and Export Compliance
You may not use the Platform if you are:
- Located in a country subject to EU, US, UN, or Irish sanctions
- On any government restricted parties list (EU Consolidated List, OFAC SDN)
- Prohibited from receiving Irish or EU services under applicable law
We use Stripe's compliance tools for sanctions screening. Accounts may be suspended based on sanctions requirements.
If we reasonably believe you are in a restricted or sanctioned location, we may suspend or terminate your account and block access to certain features. See Section 13.6 for territorial scope.
3. Your Account
3.1 Login and Security
The Platform uses email-based, passwordless authentication. When you log in, we send a one-time code to your email address.
We only store:
- Your email address
- Your login IP address
- Your device information (user agent)
Important: Please make sure you keep your email secure because if someone gains access to it, they can reach your account too.
We send login codes via AWS SES, so please check that emails from kf.social are genuine to avoid phishing.
3.2 Account Termination
You may delete your account at any time through account settings. Upon deletion:
- Access to Platform immediately revoked
- Most personal data deleted within 30 days unless we must retain some information for legal, security or financial reasons
- Ongoing bookings handled per cancellation policy
- Reviews may remain (anonymized)
3.3 Data Retention After Account Deletion
When you delete your account:
- Personal profile data: Deleted within 30 days
- Transaction records: Retained for 7 years (legal requirement)
- Reviews you've written: Anonymized and retained
- Reviews about you (Professionals): Anonymized and retained
- Messages: Your copy is deleted within 90 days after account deletion. Messages you sent to others may remain visible in their account unless they delete them
- Platform communications: Retained for 2 years
- Dispute/complaint records: Retained for 6 years
Legal Holds: Data preserved if subject to legal proceedings, investigation, or dispute. Notification provided unless prohibited by law. Hold released when legal obligation ends. To access retained data: privacy@kf.social
Note: If there is any difference between this summary and our Privacy Policy, the retention periods in the Privacy Policy will apply.
4. Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under EU and Irish law. For consumer protection information, visit the Competition and Consumer Protection Commission.
4.1 Right of Withdrawal
Under the EU Consumer Rights Directive (2011/83/EU) , you have the right to cancel service bookings within 14 days without giving a reason.
If you exercise your right of withdrawal, we will refund you through Stripe within 14 days of your notice.
4.2 Exceptions to Withdrawal Right
The right of withdrawal does not apply if:
- Service is fully performed before 14 days with your express consent
- Service is time-sensitive and scheduled within the withdrawal period
- Service is for urgent repairs/maintenance
If the Professional has already started or partly completed the service, the refund may be reduced proportionally to reflect the work done.
Where your statutory right of withdrawal applies, it takes priority over our standard cancellation rules. Where it does not apply (for example, for services already fully performed or urgent repairs), our cancellation and refund rules in Section 5.5 apply.
4.3 How to Exercise Your Rights
To withdraw or cancel, contact: support@kf.social
Include: booking reference, your name, service description.
5. Payments, Marketplace, and Subscriptions
5.1 Platform Role
We are a Platform, Not the Service Provider
When you book a service:
- The contract is between you and the Professional
- We do not provide the service itself
- We facilitate the connection and payment processing
We do not guarantee the identity, skills or qualifications of Professionals unless explicitly stated otherwise.
5.2 Payments and Processing
Payments are processed securely through Stripe , an authorized payment institution.
When you book a service, your payment is held by Stripe and only released to the Professional after the job is marked as completed. We never directly receive or hold your funds.
Money is held securely by Stripe; we never directly receive or store customer funds.
We do not hold customer money directly. Funds are protected through Stripe's safeguarding arrangements.
5.3 Anti-Money Laundering Compliance
AML/KYC Compliance:
- We use Stripe for all payment processing and AML/KYC compliance
- Stripe monitors transactions for suspicious activity and compliance with anti-money laundering laws
- We may request additional verification for high-value or unusual transactions
- We reserve the right to freeze, cancel, or refund suspicious transactions
- We cooperate fully with law enforcement and regulatory investigations
- Users must not use the Platform for money laundering, terrorist financing, or other financial crimes
Report suspicious activity to: compliance@kf.social
5.4 Platform Fees
We charge a platform fee on marketplace bookings. Both the Customer and the Professional pay the same fee rate. The rate depends on the type of service:
For example, on a €100 on-site service: the Customer pays €115 (service + 15% fee) and the Professional receives €85 (service minus 15% fee).
An additional 2% international transaction fee applies to bookings in currencies other than GBP, EUR, or USD.
Exact fees are displayed before you confirm any booking.
5.5 Cancellations and Refunds
Customer Cancellations
Professional Cancellations
If a Professional cancels after payment has been captured, we hold the service amount and attempt to match you with another Professional. If no replacement is found, a full refund is issued.
How Refunds Work
- Refunds are processed through Stripe and typically appear within 5-10 business days
- If you paid with a card, the authorisation hold is released immediately on cancellation before capture
- For Buy Now Pay Later (Klarna), standard Stripe refund processing applies
- Any XP discount applied to a cancelled booking is returned to your account
Automatic Expiry
- Bookings with no accepted quotes expire after 7 days
- If a Professional does not confirm an accepted booking within 48 hours, the booking reopens and the payment hold is released
- After a Professional marks work as complete, you have 48 hours to approve or raise a dispute. If no action is taken, the booking is automatically approved
5.6 Subscription Services
5.6.1 Auto-Renewal
- All subscriptions automatically renew at the end of each billing period unless cancelled
- You will receive email notification 7 days before renewal
- Your payment method will be charged automatically upon renewal
- You can cancel auto-renewal at any time through your account settings
5.6.2 Free Trials
- 3-day free trial available for new subscribers (one per user)
- Trial automatically converts to paid subscription unless cancelled before trial ends
- You must cancel at least 24 hours before trial ends to avoid charges
- We verify eligibility using email and payment method
5.6.3 Price Changes
- We may change subscription prices with 30 days' advance notice via email
- Price changes apply at your next renewal after the notice period
- Current billing period continues at existing price
- You may cancel if you don't accept new pricing
5.6.4 Cancellation
- Cancel anytime through account settings or by emailing support@kf.social
- Access continues until end of current billing period
- No partial refunds for unused time in billing period
- Cancellation is effective at end of current period
5.6.5 Refund Policy
- No refunds for subscription fees after billing cycle starts
- Exception: Prorated refund if service unavailable for more than 48 consecutive hours
- Refunds for billing errors processed within 14 days
- Contact support@kf.social for refund requests
This subscription refund policy applies in addition to any statutory right of withdrawal you may have under Section 4.
5.7 Satisfaction Guarantee and Dispute Resolution
5.7.1 Satisfaction Guarantee
- If you're unsatisfied with a Professional's service, contact us within 48 hours
- We will mediate between you and the Professional to find a resolution
- Resolution may include: redo of work, partial refund, or full refund
- Platform reserves right to issue refund from Professional's pending payments
- Guarantee does not cover: change of mind, subjective preferences, or services as described
5.7.2 Cancellation by Professionals
- If Professional cancels or doesn't show: 100% refund to customer
- Professional faces penalties: warning (first offense), suspension (repeat offenses)
- Emergency cancellations reviewed case-by-case
5.7.3 Dispute Process
Step 1: Internal mediation (5-7 business days)
Step 2: If unresolved, platform makes binding decision on refunds
Step 3: Either party may pursue legal remedies in Irish courts
- Mediation attempts must be made before legal action
- Small claims court recommended for disputes under €2,000
5.8 Service Availability and Uptime
5.8.1 Service Commitment
- Platform provided on "as available" basis
- Target 99% uptime excluding scheduled maintenance
- Scheduled maintenance: notified 48 hours in advance
- Emergency maintenance: may occur without notice
5.8.2 Downtime Compensation
- Service unavailable >48 consecutive hours: Prorated subscription refund
- Service unavailable during booking: Full refund to customer
- No compensation for: scheduled maintenance, force majeure, user-caused issues
5.8.3 No Warranty
- No guarantee of uninterrupted or error-free service
- Not liable for losses due to downtime
5.9 Beta and Experimental Features
From time to time, we may offer new or experimental features labeled as "beta", "preview" or similar. These features may be changed, limited or removed at any time and are provided on an as-is basis, potentially with lower reliability than the rest of the Platform.
6. Professional and Business Users
6.1 Platform-to-Business Compliance
In accordance with EU Regulation 2019/1150, we provide transparency for business users.
6.2 Ranking and Visibility
When matching Professionals to bookings, we use a weighted scoring system. The main social feed is chronological and not algorithmically ranked.
Professional matching is based on the following factors, listed in order of importance:
- Relevance (strongest signal) - how closely the Professional's services match your booking request
- Services offered - overlap between your booking requirements and the Professional's listed capabilities
- Distance - geographic proximity to your service location (remote services are not penalised)
- Activity - how recently the Professional has been active on the Platform
- Rating - average customer rating, weighted by the number of reviews
Professionals must be active and have no blocking restrictions to appear in results. We do not accept payment from Professionals to influence their ranking.
Example: You request a house cleaner in Dublin. A Professional who offers cleaning services (high relevance), lists "deep clean" and "end of tenancy" in their services (strong match), is based 5 km away (close distance), was active yesterday (recent activity), and has a 4.8-star rating from 30 reviews (strong rating) would score higher than a Professional offering general handyman services 40 km away with 2 reviews.
6.3 Professional Obligations
- Hold all required licenses and insurance
- Comply with tax obligations
- Maintain professional standards
- Provide accurate service descriptions
Tax Responsibilities:
- Professionals are solely responsible for declaring and paying any taxes, social contributions or other fiscal obligations arising from the services they provide through the Platform
- Where required by law, we may collect and remit VAT or similar taxes on marketplace fees or subscriptions, but this does not affect Professionals' own tax responsibilities
- We may be required to report earnings to tax authorities as required by law
6.4 Complaint System
Professionals may submit complaints to: professional-complaints@kf.social
We respond within 30 days with a reasoned decision.
6.5 Professional Verification and Insurance
6.5.1 Verification Process
- All Professionals must verify identity through Stripe Identity (available in supported countries)
- High-risk service categories require additional insurance verification
- "Verified" badge indicates: identity confirmed and insurance verified (where required)
- Verification does not guarantee quality, competence, or safety
6.5.2 Insurance Requirements
Mandatory insurance for these categories:
- Construction, renovation, building: €2,000,000 public liability
- Electrical, plumbing, HVAC: €1,000,000 public liability + professional indemnity
- Moving services: €500,000 goods in transit insurance
- Event services: €1,000,000 public liability
6.5.3 Your Due Diligence
- Verification is not endorsement
- Customers should independently verify credentials
- Request proof of insurance for high-value jobs
- Check reviews and ratings
- Report unlicensed/uninsured professionals: compliance@kf.social
6.5.4 Platform Disclaimer
- We are a marketplace, not an employer of Professionals
- We do not supervise, control, or guarantee Professional services
- Contracts are directly between Customers and Professionals
- We are not liable for Professional negligence, misconduct, or breach
6.6 Prohibited Service Categories
The following services are strictly prohibited on the Platform:
Illegal Services:
- Adult or sexual services of any kind
- Illegal drugs, controlled substances, or drug paraphernalia
- Weapons, firearms, explosives, or dangerous materials
- Counterfeit goods or services violating intellectual property
- Services that violate any Irish, EU, or international law
Regulated Services (without proper licensing):
- Medical diagnosis, treatment, or prescription services
- Legal advice or representation (unless qualified solicitor/barrister)
- Financial planning or investment advice (unless properly licensed)
- Pharmaceutical services
- Veterinary services
Other Prohibited Services:
- Multi-level marketing or pyramid schemes
- Services promoting hate, violence, or discrimination
- Hacking, circumvention, or illegal technology services
- Services that violate third-party terms of service
- Gambling or betting services
Violations result in immediate account termination and possible legal action.
7. Community Guidelines
Please be respectful. The Platform is a place to build trust and community.
Professionals may not offer any illegal, dangerous or regulated services that require licensing unless they hold the appropriate qualifications.
7.1 Intellectual Property Rights
7.1.1 Ownership and License Grant
- You retain ownership of all content you create and post on the Platform
- By posting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your content across all media formats needed to operate the Platform
- We will not use your content in paid advertising or external marketing materials without your separate, explicit consent
- Any "modification" we do is limited to formatting, resizing, or small edits needed to display your content properly (for example, cropping an image or truncating a long title)
- This license continues even after account deletion for content that was shared publicly or with other users
- You may delete your content at any time, but copies may remain in backups for up to 90 days
7.1.2 Professional Content
- Professionals retain all rights to their service descriptions, portfolios, and professional materials
- Grant limited license solely for marketplace display and customer matching
7.1.3 Reviews and Testimonials
- Reviews remain your content, but by posting a review you grant us an irrevocable, worldwide, royalty-free license to host, display, use and share that review (in anonymized or aggregated form) to operate and promote trust on the Platform
- We may keep reviews after account deletion to protect other users and maintain an accurate reputation system
- We may use reviews in anonymized, aggregated form for analytics and platform improvements
- You cannot demand removal of legitimate reviews you've posted about others
7.1.4 Copyright Infringement Notices (DMCA-style)
- Report copyright violations to: copyright@kf.social
- You can follow a DMCA-style notice format including: identification of copyrighted work, URL of infringing content, your contact information, statement of good faith belief, statement of accuracy under penalty of perjury
- We will act on valid notices as quickly as reasonably possible and aim to remove infringing content within 48 hours
- Repeat infringers (3+ valid claims) will be permanently banned
7.1.5 Third-Party Content
- You warrant you have rights to all content you upload
- You indemnify us against any IP infringement claims arising from your content
7.1.6 KF.Social Intellectual Property
The Platform, including our name, logo, design, software, and all non-user content, is owned by or licensed to KaneFilous Limited and is protected by copyright, trademark and other laws. You may not copy, modify, distribute, or create derivative works from our IP without our written permission.
Adult Content Policy: The Platform does not allow pornography, sexually explicit content, or nudity intended to arouse. We may allow limited non-sexual nudity (for example, educational or artistic contexts) at our discretion, but never for adult or commercial purposes.
To keep the Platform safe, you agree not to:
- Post illegal, harmful or abusive content
- Harass or bully others
- Post sexual, violent, or hateful material
- Post low-quality or recycled content
- Post misleading or unsafe content
- Send spam or scams
- Impersonate others
- Share explicit content
- Spread misinformation
8. Content Moderation and Digital Services Act (EU) 2022/2065
8.1 Reporting Illegal Content
To report illegal content, use our in-platform reporting tool or email: illegal-content@kf.social
8.2 Our Response
- 24 hours: Aim to acknowledge receipt
- 72 hours: Aim to make initial assessment
- Action: Remove illegal content promptly
We are not required to monitor all content proactively. We act when content is flagged or the law requires us to do so.
8.3 Appeal Rights
If your content is removed, you may appeal within 14 days to: content-appeals@kf.social
9. Privacy and Data Protection
9.1 Data Controller
KaneFilous Limited is the data controller for personal data processed through the Platform.
If a data breach affects your personal data, we will notify you and the relevant authorities as required by law.
9.2 Your GDPR Rights
Under GDPR , you have the following rights:
- Access — Request a copy of your data
- Rectification — Correct inaccurate data
- Erasure — Right to be forgotten
- Portability — Transfer your data
- Object — Object to processing
- Restrict — Limit processing
Contact our Data Protection Officer: dpo@kf.social
You may also lodge a complaint with the Data Protection Commission if you believe your data protection rights have been violated.
9.3 Full Privacy Details
See our comprehensive Privacy Policy for detailed information about data processing. Learn more about your rights under GDPR .
10. Messages and Safety
10.1 Message Privacy
Messages between users are private communications. We respect your privacy.
10.2 Safety
We do not read or monitor your private messages. However, we reserve the right to use automated safety tools to detect:
- Child sexual abuse material (legal obligation)
- Terrorist content (EU Regulation 2021/784)
- Fraud and scam attempts
- Spam and malware
If such tools are implemented in the future, they will operate under our legitimate interests and legal obligations. Human review will only occur when content is flagged by automated systems or reported by a user. We will update this section when automated safety tools are deployed.
11. Liability
Important: Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Irish or EU law
11.1 Limitation of Liability
Subject to the above, our total liability for any claim is limited to the greater of:
- EUR 1,000, or
- The total fees paid by you in the 12 months preceding the claim
11.2 Professional Services
The contract for services is between Customer and Professional. We are not liable for service quality, safety, or outcomes unless we had actual knowledge of danger and failed to act.
11.3 Indemnification
You agree to indemnify, defend, and hold harmless KaneFilous Limited, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
- Your violation of these Terms of Service
- Your violation of any third-party rights, including intellectual property rights
- Your use or misuse of the Platform
- Content you post, upload, or transmit through the Platform
- Your violation of any applicable laws or regulations
- Any harm caused to other users or third parties
- For Professionals: services you provide to customers, including any negligence, breach of contract, or failure to deliver
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in the defense.
This indemnification obligation survives termination of your account.
11.4 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, pandemics)
- War, terrorism, civil unrest, government actions
- Labor disputes, strikes
- Cyberattacks, DDoS attacks, system intrusions
- Internet service provider failures
- Payment processor outages (including Stripe)
- AWS or hosting provider failures
During force majeure events:
- We will notify users as soon as practicable
- Subscription fees may be credited or refunded at our discretion
- Professional bookings affected may be cancelled with full refunds
- No party shall be liable for damages due to force majeure delays
12. Changes to These Terms
We may update these Terms from time to time. When we make changes:
- Material changes: 30 days' advance notice
- Minor changes: 14 days' advance notice
- Legal/regulatory changes: As soon as legally compliant
We'll notify you by email and prominent notice when you log in.
13. Governing Law
These Terms are governed by the laws of Ireland.
Any disputes will be resolved in Irish courts , though we encourage using our dispute resolution process first by emailing support@kf.social.
If you are a consumer resident in the EU or UK, you may also bring legal proceedings in the courts of your country of residence, as required by applicable consumer protection laws.
Alternative Dispute Resolution
EU residents may access the Online Dispute Resolution platform: ec.europa.eu/consumers/odr
13.1 Severability
If any provision of these Terms is found unenforceable by a court, that provision shall be limited or eliminated to the minimum extent necessary, and remaining provisions remain in full effect.
13.2 No Waiver
Our failure to enforce any provision shall not constitute waiver. Any waiver must be in writing and signed by our authorised representative.
13.3 Assignment
You may not assign your rights without our written consent. We may freely assign our rights, including in connection with merger, acquisition, or sale of assets. We will notify you of material assignments.
13.4 Entire Agreement
These Terms, Privacy Policy, and supplemental policies constitute the entire agreement between you and us, superseding all prior agreements or understandings.
13.5 Survival
Provisions that by their nature should survive termination shall survive, including: indemnification, limitation of liability, dispute resolution, and intellectual property rights.
13.6 Territorial Scope
The Platform is designed to operate in Ireland, the EU/EEA, the UK, the United States, Canada, Australia, New Zealand and Singapore. Some features (such as payments, payouts, marketplace services, and identity verification) may not be available in all regions due to regulatory, legal, or technical restrictions. Feature availability may change without notice as we expand to new markets. You are responsible for ensuring that using the Platform is legal in your country.
14. Contact Us
15. Mobile App
The mobile app may request access to your device's camera, microphone, photo library, location services, and push notifications. These permissions are used to enable specific features (e.g., creating posts, voice messages, video calls, marketplace work verification). You can manage or revoke these permissions at any time through your device's Settings app. The app requires iOS 18.0 or later.
16. Voice & Video Calls
We offer voice and video calling between users. Calls are internet-based (VoIP) and are not recorded by the Platform. This service is not a replacement for traditional telephone services and cannot be used to contact emergency services.
17. Biometric Authentication
The app may offer Face ID or Touch ID for convenient login and app lock. Biometric data is processed entirely on your device by Apple's Secure Enclave and is never transmitted to our servers.
18. Voice Messages
You can send voice messages in conversations. Voice messages are uploaded to our servers and stored like other message content. Voice messages follow the same retention and deletion policies as text messages.
19. Disappearing Messages
Conversations can be set to "disappearing messages" mode, where messages are automatically deleted from our active servers after a set time period. Once deleted from active servers, disappearing messages cannot be recovered by users. Messages may still be processed by our systems before they expire (e.g., for notification delivery and content safety). Deleted messages may temporarily persist in encrypted database backups for a limited period.
20. Booking Modifications
Either party can request modifications to a confirmed booking (additional work, reduced scope, schedule change, or location change). The other party must approve the modification. Price adjustments (up or down) are processed through the original payment method.
21. No-Show Policy
If either party fails to attend a confirmed booking, the other party may file a no-show report. GPS verification may be used to confirm whether the professional was at the booking location. No-show reports may escalate to disputes and affect future bookings.
22. Professional Rating & Status
Professional access to new bookings depends on maintaining a minimum average rating from verified customer reviews. Professionals whose ratings fall below our threshold may be temporarily restricted from receiving new booking requests until their service quality improves.
23. Professional Verification
Professional identity is verified through our payment processor's regulated KYC process. For regulated trades (such as gas engineering or electrical work), we additionally verify professional certifications against official registers before they can offer services. Verification status is displayed on professional profiles.
24. Apple App Store Terms
The following terms apply to users who access the Platform via the Apple App Store :
- These Terms are between you and KaneFilous Limited, not Apple Inc.
- Apple has no obligation to provide maintenance, support, or warranty services for the app
- Apple is not responsible for any claims relating to the app, including product liability, legal compliance, or intellectual property claims
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you
Terms of Service v1.1.0, effective 17 April 2026. Operated by KaneFilous Limited, registered in Ireland (Company Registration: 680584). Previous version: v1.0.0 (November 2025).