George's frustrations with hire e-bikes

I enjoy going around using electric bikes but lately I’ve been running into some maintenance issues with #forest breaks squeaking, chain rattling, or bike not locking and getting stuck (it charged me for longer). I know you can report it in the app, however it’s not straightforward. If I want to swap a bike, I pay again £1 unlock fee and I need to raise a support case to waive that. I haven’t heard back after raising a support case when I couldn’t unlock a bike.

For a paid product, I really don’t want to see ads and offers when I open the app, or when I end my ride. Their business model is not my problem and I should not have to wait 15-25 seconds to watch an ad for my ride to end.

I would happily try #lime bikes but we don’t have many in my area.