Onboarding Blocked?
If your onboarding is held up, it is usually because a document was unclear, information was missing, or identity verification needs more time. Check your notifications for specific instructions on what to fix.
Steps
- Check your notifications and email for messages from our moderation team.
- Follow the instructions to resubmit any flagged documents or information.
- If the issue persists, contact support through the Help Centre.
Tip: Re-uploading documents with better lighting or higher resolution often resolves the issue immediately.